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Complaint Procedure

A Complaint is a statement that something is unsatisfactory or unacceptable, expression of grief, pain or dissatisfaction.

It is Meals on Wheels Collin County's policy to prohibit intentional and unintentional unsatisfactory or unacceptable behavior of any individual by another person.

If a Volunteer feels that he or she has been subjected to conduct which violates this policy, he or she should immediately report the matter to Human Resources, a higher-level manager or the Executive Assistant and fill out the Volunteer Complaint Form. If the Volunteeri s unable for any reason to contact this person, or if the Volunteer has not received a satisfactory response within five (5) business days after reporting any incident of what the Volunteer perceives to be unsatisfactory or unacceptable, the Volunteer should contact Human Resources at 972-632-3127. Every report of perceived unsatisfactory or unacceptable behavior will be fully investigated and corrective action will be taken where appropriate.

Follow Up Procedure: All complaints will be kept confidential to the extent possible, but confidentiality cannot be guaranteed. In addition, the Company will not allow any form of retaliation against individuals who report unwelcome conduct to management or who cooperates in the investigations of such reports in accordance with this policy. If a Volunteer feels he or she has been subjected to any such retaliation, he or she should report it in the same manner in which the Volunteer would report a claim of perceived unsatisfactory or unacceptable behavior under this policy. Violation of this policy including any improper retaliatory conduct will result in disciplinary action, up to and including discharge. All employees must cooperate with all investigations. Meals on Wheels Collin County’s Human Resources will analyze your complaint and take the appropriate measures in order that the reported situation will not occur at any other time in the future.

Complaints are accepted by phone, mail, email, fax or in person.

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